The consumer does not have the right to rescind the purchase.
2.1 The reservation of a Ticket implies that any booking will give rise to either a written order from the Customer or a confirmation of the order by visit.brussels.
2.2 The Ticket is valid only on the date and at the time indicated for the amount of persons indicated on the voucher.
2.3 Unless otherwise stipulated by the Organisers, departure and arrival for a “Tram Experience” evening take place at place Poelaert. The length of the trip is +/- 2 hours for a 6-course meal and +/- 2h45 for a 7-course meal. The itinerary, given as a guide, is left to the discretion of the Organizers. The trip does not include a halt.
2.4 In the case of a distance contract according to article VI. 47 of the law of 21 December 2013 on the insertion of Title VI "Market practices and consumer protection" into the Code of Economic Law, the Client does not have the right of withdrawal as provided for in this article if the goods supplied under this contract are likely to deteriorate or go off quickly(article VI. 53, 4°).
2.5 With the exception of cases of force majeure, under no circumstances can the dinner itinerary be refunded, exchanged or modified, unless cancelled by visit.brussels. In the event of cancellation by visit.brussels of the dinner journey at the agreed date and time, visit.brussels offers the Customer the choice between postponing the date and time to another date and time or a refund.
2.6 In the event of cancellation of the Tram Experience by visit.brussels due to force majeure (bad weather, epidemics, pandemics, demonstrations, acts of terrorism threatening the safety of visitors, disruption of means of transport or supplies for any reason whatsoever, earthquake, fire, storm, flood, water damage, disruption to the computer system or telecommunications, etc), the dinner may be exchanged or refunded, according to the following terms and conditions:
- Cancellation at least 10 business days before the date of the dinner: exchange possible, total refund.
- Cancellation at least 5 business days before the date of the dinner: exchange possible, 50% refund.
- Cancellation within 3 business days of the date of the dinner: no exchange possible, no refund.
2.7 Smoking and/or vaping is prohibited in the Tram. In addition, any food or beverages other than that served in the Tram is prohibited.