5.1 A printout of the purchase confirmation page sent by visit.brussels does not constitute a Ticket. Under no circumstances can this document be used as a Ticket. The Client can choose the delivery method for their purchase. This can be either (i) a Ticket that can be printed at home ("E-Ticket") or (ii) a Ticket that can be downloaded to a mobile phone ("M-Ticket").
5.2 Print at home Ticket (E-Ticket)
Tickets to be printed at home are available and can be printed by the Client up to the date of the visit or Service booked by the Client by clicking on the link in the confirmation email or by downloading the e-Ticket document (pdf document) sent as an attachment to the confirmation email. To be valid, the E-Ticket must be printed in one (1) copy on blank, A4 paper. Each Ticket has a barcode or QR code. A good quality printout is required. Partially printed, soiled, damaged or illegible Tickets will not be accepted when presented and will be considered as invalid.
5.3 Ticket downloaded to mobile phone (M-Ticket)
The M-Ticket contains a unique barcode/QR code providing access to the service.
Good visibility is required: damaged phones (cracked, broken, scratched screens...) making the barcode on the Tickets illegible will not be accepted when presented and will be considered as invalid.
Each barcode/QR code is unique and only valid for one Entrance Ticket. The Ticket can only be scanned once on the date given on the aforementioned Ticket. If the same barcode/QR code is presented several times, only the first Ticket scanned at the Ticket check will give access to the Service. Thus, only the first person presenting the Ticket will be admitted to the venue hosting the Service. This person is assumed to be the legitimate Ticket holder.
No claim can be made in this respect, neither at the time of the Service nor later.
Depending on the Service, the Ticket will:
- be exchanged against another Ticket by the organiser (voucher against Ticket) within a certain period of time before the start of the Service referred to on the Ticket.
- give direct access to the Service (trade show, fair, etc.) and will be scanned on entry to the venue.
When the booking for the Service is under a particular name, ID may be requested by the Service organiser to control access to a Service.