Accessibility : Brussels enriches your visit
© visit.brussels - Jean-Paul Remy
Do you have specific requirements? Are you travelling with a guide dog or a pushchair, or do you just want to plan your visit in complete peace of mind? This page will help you organise your stay and make the most of Brussels.
Museums, concerts, restaurants, accommodation, nights out… enjoy the full experience and let Brussels work its magic on you! Find useful information, specialist services and dedicated partners here.
Richard Sharrocks
By plane
Assistance on arrival
On arrival at Brussels Airport, the PRM assistance service will be on hand to help you from the moment you step off the plane. This assistance is available to help you disembark, collect your luggage, get through security and move around the airport. You can also receive help with connecting flights and access to accessible toilets. This service is completely free of charge; however, please request this assistance from your airline at least 48 hours in advance.
By train
Book assistance
Passengers can book assistance at the station through the SNCB-NMBS before their journey. This free assistance must generally be requested at least 24 hours before departure. The assistance you receive will largely depend on the location and accessibility of the station, the rolling stock and your specific needs. Please arrive 20 minutes before departure with your ticket at the designated meeting point. The meeting point is indicated in the confirmation of your assistance request.
Michael Luhrenberg
By car
PRM parking
Holders of a European disability parking card are entitled to free parking in regulated zones, subject to certain conditions. The vehicle’s number plate must be registered and the original card – which must be valid and legible – has to be displayed behind the windscreen. Register your parking card on HandyPark. You only need to register it once and you can link it to one or more number plates to make parking easier in participating local authorities. Parking enforcement vehicles are automatically notified of your right to park.
You'll also find the conditions for accessing car parks for people with reduced mobility within the City of Brussels. There are parking spaces reserved for people with disabilities (PRM). These are marked in blue and can be located on an interactive map.
Please note that the Brussels-Capital Region is a Low Emission Zone (LEZ). This applies to all cars, vans and (mini)buses, whether they are registered in Belgium or abroad. Check whether your vehicle is concerned.
Annette Birkenfeld
By public transport
An increasingly accessible network
The STIB-MIVB is gradually expanding the accessibility of its network. Passengers can benefit from: accessible metro stations, a dynamic map showing routes for passengers with reduced mobility, assistance in the metro by booking or on request depending on the situation, and the TaxiBus service for those who meet the eligibility criteria. To ensure your journey goes smoothly, please check in advance the accessibility status of the stations you plan to use.
By bike
Adapted electric tricycles
Vanelo offers a wide range of electric tricycles tailored to the needs of people with reduced mobility or disabilities, enabling them to get about either with assistance or on their own, passively or actively, as they wish. (T. : +32 475 79 56 35 / info@vanelo.eu)
Inclusive ride
Babbelbike: thanks to its special tricycles, ridden by volunteers, the BabbelBike charity enables older people and those with reduced mobility to explore Brussels in complete safety, through inclusive, accessible and friendly rides around the city. (T. : +32 487 40 79 80 / info@babbelbike.be)
Accessible cycle routes
Looking to discover Brussels differently? Make the most of accessible cycle routes, designed with everyone’s comfort, safety and enjoyment in mind. Whether you’re riding an adapted bike, cycling with your family, going at your own pace or simply looking for a more relaxed route, choose the one that suits you best. High-quality surfaces, easy access and protected routes invite you to explore Brussels’ natural heritage at your own pace. Two routes are already Access-i-certified, why not test them out?
Alexandros Michailidis / SOOC
Accessible taxis
Book in advance
Depending on your needs, you may or may not wish to use standard taxis. If you use a wheelchair, please make sure you let the driver know so that they can help you transfer to the seat if necessary, and to ensure that the boot of the vehicle is large enough to accommodate your wheelchair.
If it is not, you can use the companies listed below, which offer an adapted service.
To book a taxi with one of these companies, it is best to do so 24 to 48 hours in advance. The estimated waiting time is a quarter of an hour after you make the call, but during peak times, you should allow an hour’s notice.
- Taxis Verts /T. : +32 (0)2 349 49 49
- MBT Taxis / T. : +32 (0)2 426 45 53
- HandyCab / T.: +32 (0)2 315 31 00
- ContrePied asbl / T. : +32 (0)2 763 19 04
- Hendriks / T. : +32 (2) 752 98 00 (rental of a wheelchair-accessible vehicle without a driver)
Michael Luhrenberg
By car
PRM parking
Holders of a European disability parking card are entitled to free parking in regulated zones, subject to certain conditions. The vehicle’s number plate must be registered and the original card – which must be valid and legible – has to be displayed behind the windscreen. Register your parking card on HandyPark. You only need to register it once and you can link it to one or more number plates to make parking easier in participating local authorities. Parking enforcement vehicles are automatically notified of your right to park.
You'll also find the conditions for accessing car parks for people with reduced mobility within the City of Brussels. There are parking spaces reserved for people with disabilities (PRM). These are marked in blue and can be located on an interactive map.
Please note that the Brussels-Capital Region is a Low Emission Zone (LEZ). This applies to all cars, vans and (mini)buses, whether they are registered in Belgium or abroad. Check whether your vehicle is concerned.
© visit.brussels - Jean-Paul Remy
By foot
Beware of cobblestones
Brussels’ old town features cobbled streets and kerbs, and some areas have steep gradients. Before your visit, it may be useful to check the accessibility information for buildings and public spaces.
Accessible accommodation
Brussels has a wide range of hotels and youth hostels accessible to people with reduced mobility (PRM), with facilities tailored to each establishment: accessible rooms and bathrooms, lifts, step-free access, adapted communal areas, PRM parking spaces, guide dogs welcome, and so on. To choose accommodation that is truly suited to your needs, it is advisable to check the facilities available and, if necessary, to contact the establishment before your stay. Some accommodation providers in Brussels also provide detailed information via Access-i, helping you to better prepare for an accessible stay in Brussels.
Accessible cultural institutions
Brussels offers a wide range of museums, attractions and other cultural venues that are accessible to people with reduced mobility. Depending on the venue, lifts, level access, accessible toilets, wheelchairs available to borrow, accessible tours and audio guides are available, depending on the venue. The Access-i label enables you to find out exactly how accessible a venue is before you visit it.
For detailed information on the accessibility of each museum, please visit the Access-i website.
© visit.brussels - Jean-Paul Remy
Guided tours
Inclusive & accessible
A number of Brussels organisations are committed to making the capital’s heritage more accessible to all. Guided tours adapted for people with visible and invisible disabilities allow everyone to fully enjoy the experience, at their own pace and according to their needs. You can, for example, experience Brussels’ architecture without barriers, thanks to Explore.Brussels’ inclusive Explore+ project! Join a specially tailored guided tour at the BANAD Festival and the ANTE Festival and dive into gems from Art Nouveau, Art Deco and the eclectic style of the ‘long nineteenth century’. It's a unique opportunity to discover the capital’s finest treasures through a cultural experience that's accessible to all!
PRM-accessible restaurants and bars
Many restaurants and bars in Brussels have facilities to accommodate wheelchair users or people with reduced mobility. To ensure a stress-free outing, we recommend that you check in advance the accessibility of the entrance, the width of the aisles, the toilet facilities and whether there are any steps.
PRM-accessible events
Concerts, shows, festivals and other events in Brussels are increasingly incorporating measures to promote inclusion. Accessibility for people with reduced mobility covers areas such as entrances, designated areas, toilets, circulation routes and on-site assistance. For certain major events, Access-i provides verified and accurate information on their level of accessibility.
![[Closing event] "OBJETS FUTURS" exhibition](https://agendabrussels2.imgix.net/61780cde4d4645a7955ef36f18e32001c187b35d.jpeg?w=400&h=250&fit=crop&crop=faces&auto=format)
Alexandros Michailidis
Green spaces
PRM access
Need some greenery and peace and quiet? Brussels Gardens reveals the richness and diversity of the capital’s parks and woodlands! The website lists, in particular, green spaces that have developed access facilities for people with reduced mobility.
How can I find out how accessible a museum or attraction is?
For detailed information on the accessibility of each museum, please visit the Access-i website. More information: Homepage - Access-i
Are guide dogs welcome at tourist attractions?
Yes, in accordance with Belgian law, guide dogs and other assistance dogs are permitted in places open to the public. In Brussels, they are, therefore, generally allowed in tourist attractions, even where pets are otherwise prohibited.
In the Brussels-Capital Region, refusing access to a person accompanied by a recognised assistance dog generally constitutes discrimination, subject to very limited exceptions (for example, certain high-risk hospital areas such as operating theatres or intensive care units).
Where can I find accessible public toilets?
This is a map of accessible public toilets.
How can I find PRM car parks?
You'll also find the conditions for accessing car parks for people with reduced mobility within the City of Brussels. There are parking spaces reserved for people with disabilities (PRM). These are marked in blue and can be located on an interactive map.
handyPark is an app that makes it easier for holders of a disabled parking permit to park in paid parking zones. 18 of Brussels' 19 communes have signed up to the national scheme.
What is the EU Disability Card?
The European Disability Card serves as proof of your disability, even if it is not visible. It entitles you to benefits on leisure activities, such as discounts on museum admission tickets or improved access to attractions in a theme park. The card is not only valid in Belgium, but also in Cyprus, Estonia, Finland, Italy, Malta, Slovenia and Romania. It's free and you can easily apply for it online.
What are the benefits of the EU Disability Card?
Discover all the benefits here.
© visit.brussels
Access-i
A label for accessible venues and services
Access-i provides information on the accessibility of venues and services for people with specific needs. This platform helps you plan your visit by answering a range of questions, such as: are the toilets accessible? Is there a sign language tour available? And is the staff trained to assist people with reduced mobility? Many other criteria are carefully examined to provide you with detailed information.