FAQ

How can I find out how accessible a museum or attraction is?

For detailed information on the accessibility of each museum, please visit the Access-i website. More information: Homepage - Access-i

Are guide dogs welcome at tourist attractions?

Yes, in accordance with Belgian law, guide dogs and other assistance dogs are permitted in places open to the public. In Brussels, they are, therefore, generally allowed in tourist attractions, even where pets are otherwise prohibited.

In the Brussels-Capital Region, refusing access to a person accompanied by a recognised assistance dog generally constitutes discrimination, subject to very limited exceptions (for example, certain high-risk hospital areas such as operating theatres or intensive care units). 

How can I book assistance on public transport?

The SNCB-NMBS provides assistance on trains, while the STIB-MIVB offers assistance on the metro. 

Where can I find accessible public toilets?

This is a map of accessible public toilets.

How can I find PRM car parks?

You'll also find the conditions for accessing car parks for people with reduced mobility within the City of Brussels. There are parking spaces reserved for people with disabilities (PRM). These are marked in blue and can be located on an interactive map.

handyPark is an app that makes it easier for holders of a disabled parking permit to park in paid parking zones. 18 of Brussels' 19 communes have signed up to the national scheme.

What is the EU Disability Card?

The European Disability Card serves as proof of your disability, even if it is not visible. It entitles you to benefits on leisure activities, such as discounts on museum admission tickets or improved access to attractions in a theme park. The card is not only valid in Belgium, but also in Cyprus, Estonia, Finland, Italy, Malta, Slovenia and Romania. It's free and you can easily apply for it online.

What are the benefits of the EU Disability Card?

Discover all the benefits here.