Frequently asked questions

What is the capacity of the tram?
The Tram Experience can host up to a maximum of 36 guests: 5 tables of 4 people and 8 tables of 2 people. Tables cannot be moved and can only be booked in their entirety.

What about my personal belongings?
Waiting staff will put your coats away in a small cloakroom. The journey takes between 2 hours and 2 hours 45 minutes in a relatively tight space. We advise you to bring as little as possible with you.

How many members of staff are there on board?
1 or 2 people in the kitchen, 3 people in the dining room, and of course the tram driver.

Are there toilets on board?
Yes.

Do the benches impose any space restrictions?
The Tram Experience has fixed 1 or 2-seater benches. Technical constraints linked to the fixing of the furniture on board do not allow us to offer a modular seating arrangement. The space available for this seating can therefore be relatively small (width of 40cm between the back of the chair and the beginning of the table).

Is the tram accessible to persons with reduced mobility?
Sadly, the model of this tram dates back to the 1960s and, as such, is not intended for this purpose. As access to the tram and the space available on board are extremely limited, we cannot accommodate wheelchair users.

Is it possible to bring a baby/toddler?
Unfortunately, children who are too small to have their own seat are not allowed on board. This 1960s tram does not allow for a child to sit comfortably on your lap. It is not possible to add a chair in the aisle and we do not provide a children's menu.

Is there air conditioning and heating in the tram?
As in all trams, the heating is generated by the braking system; in addition, a ventilation system is provided, and all window tops are tilt-and-turn. In winter, we advise people who are chilly to bring an extra shawl or jumper.

How does the reservation work?
Given the sizeable number of requests for reservations onboard the Tram Experience, it is unfortunately impossible for us to reserve seats without immediate payment for them. The only online payment methods possible are therefore by credit card or by bank card.

Is it possible to book for 3 persons or any other number?
The Tram Experience is not designed for odd number of bookings. The tables are designed for 2 or 4 people and can only be booked in their entirety. Moreover, it is not possible to group tables together, as they cannot be moved around. 

Do you welcome groups?
For logistical reasons, the tables are fixed. The two-person and four-person tables are side by side, separated by a small aisle. The four-person tables are, therefore, placed back to back. In order not to disturb the service, which has to work in this restricted space, it is not possible to move around during the meal.

It is not possible to book more than one table for 2 and one table for 4 people on the website. If you would like to book for more than 6 people, please send your request to the following e-mail address: tramexperience@visit.brussels

Is it possible to book the whole tram?
You have the possibility to privatise the whole Tram (36 seats). It is also possible to privatise one of the carriages, with 16 or 20 seats, on a normal journey. For more information, please send your request to corporate@visit.brussels

Can I get an invoice/VAT receipt?
For accounting reasons, we do not issue invoices as such, but receipts. Anyone wishing to obtain a VAT receipt for their company should make their booking directly online. Once your payment has been made, please send your request by email to tramexperience@visit.brussels

How long does it last?

• Menu ‘Tram’: 2h – 2h10.
• Menu ‘Experience’ : 2h45.

 This timetable is given for information only.

Where can I find a parking facility nearby?
Place Poelaert: interparking Sablon-Poelaert

The menu is available on our website under the ‘Chefs and Menus’ tab.

Is it possible to change the menu?
It is possible to request a menu adapted to possible food restrictions and/or allergies or to request a vegetarian menu. We try to accommodate all of our customers as much as possible, but due to the limited space available in the kitchen on board the tram, the feasibility of all special requests must be assessed in advance by our teams. We do not cater for dietary preferences on board. For more information, please email your request at least 1 week before your visit to tramexperience@visit.brussels.

Can I order a vegetarian menu?
We offer an alternative, 100% vegetarian menu. You can request one after selecting a table when making your reservation.

Can I order a vegan menu?
Unfortunately, we do not offer an alternative vegan menu, as it would deviate too much from the menu created by the chef. If the vegetarian menu is an option for you, rest assured that it has been carefully thought out by the chef to be just as hearty as the original menu.

Can I order a meat-free or fish-free menu?
In this case, we directly offer the vegetarian alternative. Personalising menus requires too much logistical effort to maintain the quality of the service.

Can we put birthday candles on the dessert?
Unfortunately, as the tram is moving and could brake at any moment, we cannot risk having candles on board for safety reasons.  

Can I bring my pet?
For logistical, space and hygiene reasons, pets are not allowed on board.